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Graduate Certificate in Social Media Crisis Response Strategies
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CourseDetails
- Social Media Landscape & Emerging Trends
- Crisis Communication Theories & Principles
- Social Media Listening & Monitoring for Early Warning Signs
- Social Media Crisis Response Strategies & Planning
- Developing a Social Media Crisis Communication Plan (includes risk assessment & mitigation)
- Managing the Narrative During a Crisis: Messaging & Tone
- Engaging with Stakeholders During a Crisis: Best Practices & Ethical Considerations
- Post-Crisis Analysis & Evaluation: Learning from Experience
- Legal and Ethical Considerations in Social Media Crisis Response
- Social Media Crisis Response Case Studies & Simulations
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Career Role Description Social Media Manager (Crisis Response Focus) Develops and implements proactive and reactive strategies for social media crisis management; monitors social media channels for potential threats and issues; and crafts compelling narratives to mitigate reputational damage.
High demand for experience in crisis communication and social listening .
Communications Officer (Digital Crisis Management) Manages internal and external communication during crises, leveraging digital channels for timely and accurate information dissemination.
Requires strong social media and public relations skills, with a focus on crisis communication planning .
Digital PR Specialist (Crisis & Reputation Management) Works to protect and enhance an organization's reputation online during a crisis.
This involves using social media analytics to monitor sentiment and employing proactive public relations strategies.
Experience in brand reputation management is key.
Community Manager (Social Media Crisis Support) Engages with online communities to address concerns and misinformation during crises.
Requires exceptional communication and customer service skills, alongside familiarity with social media moderation .
EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
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