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Certificate Programme in Social Media Crisis Management for Small Businesses

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Social Media Crisis Management for small businesses is crucial. This certificate program equips you with essential skills to navigate online reputational challenges.

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์ด ๊ณผ์ •์— ๋Œ€ํ•ด

Learn to prevent and effectively manage social media crises. The program covers crisis communication strategies, social listening techniques, and building a resilient online presence. Designed for entrepreneurs and small business owners, this program provides practical, actionable solutions. Gain confidence in handling negative comments and online attacks. Master social media monitoring and brand protection. Social media crisis management is now more important than ever. Enroll today and protect your business's reputation. Explore the program now!

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์–ด๋””์„œ๋“  ํ•™์Šต

๊ณต์œ  ๊ฐ€๋Šฅํ•œ ์ธ์ฆ์„œ

LinkedIn ํ”„๋กœํ•„์— ์ถ”๊ฐ€

์™„๋ฃŒ๊นŒ์ง€ 2๊ฐœ์›”

์ฃผ 2-3์‹œ๊ฐ„

์–ธ์ œ๋“  ์‹œ์ž‘

๋Œ€๊ธฐ ๊ธฐ๊ฐ„ ์—†์Œ

๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding Social Media Landscapes for Small Businesses
  • Identifying and Assessing Social Media Crises
  • Crisis Communication Strategies & Planning (Social Media Crisis Management)
  • Social Listening & Brand Monitoring Tools
  • Developing a Social Media Crisis Communication Plan
  • Responding to Negative Feedback and Reviews
  • Managing Online Reputation & Brand Recovery
  • Legal & Ethical Considerations in Social Media Crisis Management
  • Measuring the Effectiveness of Crisis Response

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Social Media Crisis Management Roles Description Social Media Manager (Small Business) Develops and implements social media strategies, monitors online conversations, and manages crises proactively for small businesses.

Handles reputation management and customer service on social platforms.

Digital PR & Crisis Communication Specialist Specializes in building and protecting online reputation.

Manages communication during crises, crafting effective messaging to mitigate damage across digital channels.

Extensive experience in social media monitoring & response.

Community Manager (Social Media Focus) Builds and engages with online communities.

Plays a key role in addressing negative comments and resolving issues before they escalate into major crises, protecting brand image.

Proficient in social listening.

Content Creator & Crisis Communication Officer Creates engaging content while also possessing strong crisis communication skills.

Able to quickly create and deploy content that addresses and resolves evolving social media crises.

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์ด ๊ณผ์ •์˜ ๋น„์šฉ์„ ์ง€๋ถˆํ•˜๊ธฐ ์œ„ํ•ด ํšŒ์‚ฌ๋ฅผ ์œ„ํ•œ ์ฒญ๊ตฌ์„œ๋ฅผ ์š”์ฒญํ•˜์„ธ์š”.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFICATE PROGRAMME IN SOCIAL MEDIA CRISIS MANAGEMENT FOR SMALL BUSINESSES
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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